Cancellation & Refund Policy

Digital products

Our digital products (ebooks, PDFs, checklists) are delivered instantly and cannot be physically returned. Once a download link has been accessed, the sale is final, except in the situations below.

When we do issue a refund

• The file you received is corrupt, unreadable, or empty.
• You were sent the wrong product.
• You were charged more than once for the same order.
• Payment succeeded but delivery never happened and our support team was unable to resolve it.

How to claim a refund

Email info@rasainfocom.com within 7 days of purchase with your order ID, the email address used to buy, and a description of the issue.

Decision and processing time

We acknowledge every refund request within 2 business days. Approved refunds are returned to your original payment method within 5–7 business days — we never send a refund to a different account than the one used to pay.

Cancellations

Digital orders cannot be cancelled once payment is confirmed and delivery has occurred. Service engagements (audits, infrastructure builds, advisory) are governed by the signed engagement agreement for that project, not by this page.

Chargebacks

If something's wrong with an order, please contact us at info@rasainfocom.com before raising a dispute with your bank — most issues are resolved faster that way.